Empowering Lives with Compassionate Support1. Information we collect
We collect information you provide when creating an account, managing a profile, adding a patient or dependent, requesting care, contacting support, or completing a booking.
- Identity and contact details, such as name, phone number, email, age, and address.
- Care and booking details, including service needs, schedules, patient information, and provider updates.
- Payment references and transaction status received from payment partners.
- Device, usage, notification-token, and location information when required permissions are granted.
2. How we use information
We use personal information to operate accounts, arrange and manage care, match providers, process payments, send booking and safety updates, provide support, prevent misuse, meet legal duties, and improve Carevinco.
Where consent is required, you can choose whether to grant it. Some platform features may not work without information that is essential to deliver the requested service.
3. When information is shared
We share only the information reasonably needed with assigned care providers, patients or authorized family members, payment and communication partners, professional advisers, and authorities when legally required.
We do not sell personal information. Service partners are expected to use information only for the agreed purpose and to protect it appropriately.
4. Location, devices, and notifications
If you allow location access, Carevinco may use location data to select an address, support navigation, estimate arrival, or enable location-dependent booking features. Device settings can be used to change location access.
Notification tokens and preferences are used to deliver account, booking, provider, payment, and security messages. You can adjust permissions in your device settings, although essential in-app status updates may still appear in your account.
5. Security and retention
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No storage or transmission method can be guaranteed to be completely secure.
Information is retained only for as long as needed for care operations, account support, financial records, safety, dispute handling, and legal obligations, then deleted or de-identified where appropriate.
6. Your choices and rights
Depending on applicable law, you may ask to access, correct, update, or delete certain personal information. You can also manage app permissions and communication preferences from your account or device settings.
Some records may need to be retained where required by law or where they are necessary to complete transactions, protect safety, prevent fraud, or resolve disputes.
7. Patient and dependent information
When you submit information about a patient, child, older adult, or dependent, you confirm that you have the authority or appropriate consent to provide that information and use it to arrange care.
Please share only information that is relevant to safe service delivery and keep it accurate throughout the care relationship.
8. Policy updates and contact
We may update this policy when our services, technology, or legal obligations change. The current version and effective date will be available on this page.
For privacy questions or requests, contact Carevinco support using the details below.
Questions about this policy?
Our support team can help at support@carevinco.com.