Empowering Lives with Compassionate Support1. Acceptance and eligibility
By creating an account, accessing Carevinco, or booking a service, you agree to these Terms & Conditions and our Privacy Policy. If you use Carevinco for another person, you confirm that you are authorized to provide their details and arrange care for them.
You must provide accurate information, be legally able to enter into this agreement, and use the platform only for lawful purposes.
2. Accounts and care information
You are responsible for keeping your login credentials secure and for activity performed through your account. Please tell us promptly if you believe your account has been accessed without permission.
Care requirements, patient details, addresses, availability, and contact information must be complete and current so that care can be arranged safely and accurately.
3. Bookings and care providers
Carevinco helps users request services and connect with suitable care providers. A booking is subject to provider availability, service-area coverage, verification, payment status, and confirmation shown in the platform.
Provider assignment may change when a provider is unavailable, rejects a request, or a reassignment is needed to complete the booking. The latest confirmed status shown in your account applies.
4. Pricing, payments, cancellations, and refunds
Prices, taxes, fees, booking duration, and payment details are presented before payment. You authorize the selected payment method to be charged for the confirmed booking and any clearly disclosed additions you approve.
Cancellation and refund eligibility may depend on booking type, slot status, start time, services already delivered, and the cancellation terms displayed during booking. Approved refunds are returned through the applicable payment channel and may take time to appear.
5. Safe and appropriate use
Treat users, patients, providers, and Carevinco staff respectfully. Do not misuse the platform, submit false information, interfere with service delivery, or use another person's account without permission.
Carevinco is not an emergency response service. For urgent or life-threatening situations, contact the appropriate emergency services immediately.
6. Platform availability and content
We work to keep Carevinco available and accurate, but access may occasionally be interrupted for maintenance, security, network issues, or events outside our reasonable control. Features may be improved, replaced, or discontinued when needed.
Carevinco's brand, software, interface, and original platform content are protected by applicable intellectual-property laws and may not be copied or commercially reused without permission.
7. Responsibility and account action
To the extent permitted by law, each party remains responsible for losses caused by its own unlawful conduct, negligence, or breach of these terms. Nothing in these terms removes rights that cannot legally be excluded.
We may restrict or close an account when necessary to protect users, providers, the platform, or legal compliance. Where appropriate, we will provide notice and a reasonable way to contact support.
8. Changes and contact
We may update these terms to reflect changes in our services, law, or safety practices. The current version and its effective date will be published on this page.
Questions about these terms can be sent to Carevinco support using the contact details below.
Questions about this policy?
Our support team can help at support@carevinco.com.