Deactivate vs. delete
Deactivate hides your account and signs you out immediately. Nothing is deleted — sign back in anytime to reactivate automatically.
Delete permanently removes your account. It is scheduled instantly, you're signed out immediately, and it completes after a 14-day window. During those 14 days you can contact support to cancel the request.
On the Carevinco website
Customers
- Sign in at carevinco.com and open Settings.
- Scroll to the Account section at the bottom.
- Choose Deactivate or Delete Account, then confirm.
Providers (nurses & caregivers)
- Sign in at carevinco.com and open your Provider Profile.
- Scroll down to the Account card.
- Choose Deactivate or Delete Account, then confirm.
On the Carevinco app
Customers
- Open the Carevinco app and tap the Profile tab.
- Tap Privacy & Security.
- Scroll to the Account section, then choose Deactivate or Delete Account.
Providers (nurses & caregivers)
- Open the Carevinco Provider app and tap the Profile tab.
- Tap Privacy & Security.
- Scroll to the Account section, then choose Deactivate or Delete Account.
What happens next
- Your account is hidden from matching and bookings immediately.
- Sign-in access is fully removed within 14 days of your request.
- You can contact support to cancel a pending deletion at any point during those 14 days.
- Some information, such as your name, phone number, and email, may be retained afterward where needed for legal, safety, financial record-keeping, or fraud-prevention purposes.
See our Privacy Policy for full details on what we collect, retain, and why.
Need help with account deletion?
Our support team can help at support@carevinco.com.